Customer environments are constantly changing and evolving. Appleby Imaging Inc., as a value added reseller specializing in digital office efficiency, supports these evolving environments. In general, we charge for any and all value added engagements. However, we have implemented Evolving Support to specifically address two scenarios.

-Support modules we have built. Appleby Imaging Inc., regularly creates custom integrations that are purpose built to support the customer requirements. On occasion a Windows Update or Customer Application setting may disrupt the custom module and support is required to fix it.

-Small incremental changes. Customers often request small changes to currently deployed solutions. Reassigning a user license or making a permission change. While these changes are considered value added engagements, our intention is not to invoice each of these incremental changes. In alignment with our value proposition, digital office efficiency, we offer prepaid Evolving Support service hours to apply to these types of changes.

As your partner – our focus is helping your organization be successful with maximum uptime and user friendly practices. Evolving Support assures your Appleby Imaging Inc., deployed solution is ever evolving with your business needs.